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(801) 968-9147

Utah 2014

Appointments

Just like a hotel reserves a room just for you, we reserve a treatment suite just for you.  We reserve the doctors, assistants, therapists, etc. individually for your treatment.  All appointments require a half down at the time of the appointment, and the other half the day of treatment.  A minimum $50 deposit is required to hold any appointment since this will prevent us from seeing another client during this appointment reservation. 

The deposit is non-refundable and non-transferrable unless changed with a minimum 48 hours notice.  Gift certificates can be used to schedule your appointment, but will be forefit if the appointment is cancelled or changed with less than 48 hours notice. 

In order to maintain a timely schedule, if you are not on time for your appointment, your treatment time will be shortened to end as scheduled.  We realize your time is very valuable as well. Periodically procedures and treatment complications arise and do not go as planned, thus taking more time.  We strive to respect your time. If treatment complications occur just prior to your appointment, we attempt to notify you immediately if there are any delays in our schedule.

Emergency fee's and after hours fees will be assesed to patients/clients scheduled outside of normal business hours.

The SPA - 

Spa Reservations
Spa treatments are available to active patients of record age 18 and over. We encourage you to book spa appointments as far in advance as possible.  Weekends tend to book out 1-2 months in advance.  Please be sure to inform the Spa Director of any medical conditions or other special needs that require our attention so we may ensure your experience is a pleasant one. All services must be paid for in full at the time of reservation.

Gratuity & Service Fee
A 20% service charge will be automatically added to all services and packages based on our full retail menu prices. This service fee is allocated to the spa staff members who serve you for your duration at The Spa. Please feel free to make an additional gratuity based on the service that you experienced. Gift certificates do not include gratuity or service fee unless noted otherwise.

Cancellation/Rescheduling Policy
We request cancellation notification 48 hours prior to a scheduled appointment to avoid loss of your certificate or deposit. No-show appointments will be charged the full value of the service, plus the gratuity and service fee.

Arrival
We invite you to check in 20 minutes prior to your scheduled spa service so that you can relax in our relaxation suite, and prepare for your treatment. To ensure that all guests receive their full treatment, late arrivals will end at the scheduled time.

Spa Attire
Complimentary use of spa robes, and slippers  is provided for all spa guests. Our staff is professionally trained in proper draping designed to ensure modesty and comfort throughout the treatments. While many of our guests prefer to fully undress for their treatments, guests may opt to wear undergarments and disposable undergarments are also available upon request. The Spa provides a luxurious array of personal care products for your complimentary use. 

A 20% Service Charge will automatically be added to all spa services based on the retail menu pricing. Gift certificates do not include gratuity unless noted otherwise.

Call with any questions, 801.968.9147